How PacketSled Can Make You More Successful

How PacketSled Can Make You More Successful

By Russell Gray, Director of Client Success at PacketSled

At PacketSled, Client Success is not a department, but a company value. We are relentless in our customer focus. This starts at the top with CEO, John Keister - a tech industry veteran with a track record of building customer-focused companies - and continues through our sales, marketing and product development departments. Everyone talks with customers, everyone helps customers solve problems. It is who we are and it is our top priority each day.

As the Director of Client Success for PacketSled I am at the tip of the spear of this effort. My job is to lead from the front and be sure that our clients, new and experienced, are more successful in their jobs by using PacketSled. Simply put, the success of PacketSled follows the success of our customers.

How do we do this? By working with our customers to understand their needs and walking them down a path to success. What follows is a brief discussion of how some of our existing customers are using PacketSled to be more successful in their day-to-day work.

Security Engineer

As a Security Engineer you are in the trenches, fighting off threats and keeping your company safe. You are likely leveraging a number of tools so it’s critical that PacketSled is easy to deploy and integrate with your desired workflow. Whether you are looking for stand-alone network visibility, Threat Hunting capabilities or a data stream to feed into your SIEM, PacketSled can integrate into your workflow. Our UI is intuitive and easy to learn and our API gives you the ability to incorporate our best in class network data capture into your current stack. The net result is that you can deploy faster and leverage PacketSled with your existing workflow

Director of Security

As a Director of Security you are responsible for the happiness and success of your team. It’s your job to give them the resources they need to do their job. With PacketSled you will give them the full picture of your network traffic, including full packet capture, security analytics and file inspection all with our proprietary data-enrichment and analytics. Whether you are concerned with internal network monitoring (east-west) or external client server traffic (north-south) PacketSled will give you the visibility you need to feel secure. PacketSled helps you identify, codify and control the risk to your network by showing where you data lives and who is accessing it.

Chief Information Security Officer (CISO)

As a CISO you are concerned with corporate risk management and maintaining compliance standards for your organization. PacketSled helps your organization control risk with with Network Visibility, monitoring and real-time threat detection. We can also help you meet the compliance standards you care about; PCI, HIPPA, GDPR etc. What’s more, by providing you with the immutable truth of your network you can validate the performance of your firewalls and endpoint solutions as well. Get better ROI from all of your tools by empowering your teams to ask better questions from your security providers.

Whether on the front lines or in the front office, PacketSled exists to help our customers be more successful in the protection from and remediation of threats on their network. Our team of experienced security professionals will get you installed, implemented and trained fast so you can be more successful.

About PacketSled

PacketSled is the network analytics platform of choice for security teams globally. Used by enterprises and MSSPs for real-time data analysis, threat hunting and incident response, the platform leverages continuous internal network monitoring and retrospection to provide network forensics and security analytics. Security teams can integrate PacketSled into their orchestration engine, SIEM, or use PacketSled independently to dramatically reduce the resources required to respond to persistent threats, malware, insider attacks, and nation state espionage efforts.

The company has been named an innovator in leading publications and by security analysts, including SC Magazine, earning a finalist award in 2018 for network visibility. For continuous product updates and industry news, please visit us at or follow us @packetsled.